Service with Safety Amid COVID-19 Pandemic

Dear Pet Families of Coastal Veterinary Dermatology & Ear Clinic,

We know Coronavirus/COVID-19 is a concerning topic for people everywhere, including pet parents. As your partner in caring for the overall health and wellness of your pets, we want to ensure you still have access to pet care during this time. Our facility remains open at this time to provide safe service to all.

Be assured that we have procedures in place addressing a variety of health and safety issues, and while we have always ensured the highest levels of cleanliness and sanitation, we have recently updated our health and safety guidelines in direct response to the emergence of the Coronavirus (COVID-19). These guidelines are based on guidance from the U.S. Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO).

These include updated hygiene practices, as provided by the CDC, that are good to follow in all seasons. Things like frequent and thorough hand washing, good coughing and sneezing etiquette, and avoiding direct contact with others when you are sick. Our team members are being encouraged to stay home and take care of themselves if they, or their family members, are ill. That's one way we can help minimize the spread of the illness for both pet parents and team members.

Please continue to schedule your appointments as needed. However, if you are scheduled or need to schedule an appointment with our practice and are presenting symptoms of COVID-19, or are confirmed positive, please let us know and we can address this on a case by case basis. Caring for our team members, our clients, and your pets is the cornerstone of our culture, and at this time, we'll need everyone's help to do that. We hope by working together, we can all do our part to help others to stay safe by using these best practices.

If your pet is in need of a prescription medication or food refill, please call ahead and alert us when you will be picking it up. We will be taking pre-payment over the phone.

Thank you for your help in ensuring the continued good health of our community and our pets.

Your Petcare Team at Coastal Veterinary Dermatology & Ear Clinic